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Terms and conditions

By submitting an order, you acknowledge that you have read all the terms and conditions, accept them and agree to comply with them.

Delivery method
Orders are delivered to the nearest post office.

Postage and packing
To Finland: EUR 8.00 (separate orders)

Delivery time
Products in store are delivered in 5 working days. Some products are Print-on-Demand products, and their delivery time is 7 working days.
The availability of a product may affect the delivery time. Information about availability, such as out-of-print publications, is always included in the product's basic information.

If there is a significant delay in a delivery, we aim to inform the customer of this as soon possible. The customer can cancel an order if the product has not been delivered within the timeframe specified by the online store.

Cancellations and returns
Customers of the online bookstore have the right, as described in the Finnish Consumer Protection Act, to cancel their order or part of it within 14 (fourteen) days of the receipt of the delivery and to return an unused and saleable product without charge. The refund of payment includes the postage and packing fee if you return the entire order.

How to return a product:

  • Please fill in the return form enclosed in your delivery and attach it with the delivery note so that we can identify the return.
  • Please use the original package if possible and write RETURN on the package.

Defective products
If you receive a defective or incorrect product, please email print.lahettamo@lonnberg.fi without delay.

We will deliver a new product free of charge. If this is not possible, we will refund your payment as soon as we receive the product.

Please refer to the instructions above when returning a defective product.